Customer Support Specialist

Join the team. Make an impact.

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

The Role

We are looking for a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department. As a Customer Support Specialist, you will:

• Provide incredible support to the clients by showing great reactivity in solving accounting-related questions they may have

• Educate users on how to manage their business better with all the tools that Holded offers

• Proactively identify issues before arising

• Working cross-functionally with the Sales and Product teams.

• Keeping track of clients' feedback and suggesting improvements.

• Ensure that best-in-class service is given to customers

• A passion for teamwork and collaboration - you’ll be working with multiple teams on a regular basis and will help to build the Customer Success “brand” across our entire organization.

By joining us, you will work in one of the most important areas of the company. As a self-service product, the CS strategy has a huge impact on how the users onboard the product and bring more value to our users.

About you

• You are a Spanish native speaker but fluent in English

• You have a Bachelor's Degree (Business Administration or similar)

• You have a strong knowledge of accounting and/or finance

• You have a proactive attitude

• You are a Digital Native

• You are able to learn quickly about various topics

Extra awesome

• You have experience working as an Accountant and/or in a Big 4 or similar

• You have experience working in a SaaS company

• You are able to multitask

• You are a friendly and social person

What it's like to work with us

• Permanent contract

• Short work-day on Fridays

• 26 paid vacation days 

• Free catered lunch at the office

• English/Spanish classes

• Referral program

• Continuous Training: annual budget for training for each employee

• Fully equipped kitchen with snacks, drinks, and fresh fruit

• Top-notch work equipment

• Office in front of the sea with ping pong, pool table, PlayStation…

• Interesting projects and a great work environment

• An excellent opportunity to grow with the company

• Discounts on a Gym membership
  

At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.