Technical Support Specialist

Join the team. Make an impact.
At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

The Role

As a Technical Support Agent, you will be a key player in our Customer Success team. We are looking for someone that will become an expert on our integrations with other platforms such as: ecommerce, banks, email services, API or Zapier.

In your day to day, you will:

• Resolve user questions educating them on resolutions promptly and professionally.

• Collect feedback from users and communicate it to the Product Education department or the Product owners.

• Investigate, report and track user bugs, keeping them informed and prioritizing them alongside the Tech team.

• Ensure end-user needs are met with a high quality of service provided.

• Train the team on new updates and best practices in your expertise area while creating walkthroughs documentation.

About you

• Previous experience providing support to ERP/Saas users.
• You are not only native in Spanish but also fluent in English
• Good consulting/customer relationship skills, and customer service orientation.
• Strong technology background, comfortable with manual testing and working across various systems.
• Ability to analyze and understand complex issues, make technical decisions/recommendations and communicate solutions proactively.
• Excellent verbal and written communication skills and articulate concepts effectively to businesses at all levels.
• Ability to combine attention to detail whilst understanding the wider business and technology context.
• Self-starter, motivated, with aptitude and willingness to learn.

What it's like to work with us:

• Permanent contract
• Short work-day on Fridays
• 26 paid vacation days
• Free catered lunch at the office
• English/Spanish classes
• Referral program
• Continuous Training: annual budget for training for each employee
• Fully equipped kitchen with snacks, drinks, and fresh fruit
• Top-notch work equipment
• Office in front of the sea with ping pong, pool table, PlayStation…
• Interesting projects and a great work environment
• An excellent opportunity to grow with the company
• Discounts on a Gym membership

At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.